"First World Problem" of the day.
First thing, I'm blessed to be able to travel, especially internationally. However, I've had a recent series of experiences with [insert airline here] that I'd like to share as a cautionary tale, if not just to vent a little.
I booked my flights to and from Kenya, via Amsterdam, several months ago, before airline prices skyrocketed. Being as addicted to the logistics as I am, I checked back often on-line for any unannounced changes to my itinerary. Darn it if [airline] didn't change planes on me THREE different times, booting me out of my reserved seat each time - twice without even reassigning me. It's worth noting that [airline] didn't notify me of ANY of these changes. Had to find out for myself. Good thing because I could've shown up at the airport with no seat.
In addition to this...I had initially booked a DIRECT flight from LA to Amsterdam for the first leg of the trip. Then I upgraded to business class. I know what you're thinking and to quote the great Buddy Hackett - "It's not cuz I'm a big shot or anything...it's just that my ass doesn't fit in them little seats!".
Kept checking for secret, announced changes to find that they'd since inserted a connection for me in Houston! Wait what? Ok. Let's see where this goes. They subsequently changed departure/arrival times FOUR times until ultimately cancelling the first leg (LAX - Houston) that they'd added this morning! After two hours navigating [airline's] wonky website I gave up and called them.
I spent all morning getting automatically disconnected from customer service because their wait times were more than 45 minutes long (click). Thanks very much. Finally got through after half a dozen tries and spoke to a person. She spent 15 minutes confirming who I was, then, after 1/2 hour explaining the problem she told me I had to go through my travel agent to make any changes. I didn't use one. She said since I purchased my original tickets through my credit card they had to deal with any changes or refunds. I told her that they told me I had to deal directly with [airline] (after an hour on the phone with them earlier). She went away for a bit and came back saying that since I had done my upgrade to business class through [airline] directly she could help me. (eye roll)
Long story short, after going around in circles with a dozen different (and unacceptable) flight options she asked me if I would "settle" for a direct flight on the same day, from LAX to Amsterdam. Wait, what?? After picking my jaw up off the floor I said that's what I had originally booked months ago! Anyhoo...I now have a direct flight...same day...business class...no additional cost. Worth noting is that a look at the fares for this exact flight as of today show they're now $4,500 (!!!) more than when I originally booked...I'll take it! Thank you for your...help? Yes. Definitely a big thank you.
Don't get me wrong, I'll keep tabs on the website just in case. Fingers crossed it's not too good to be true. A lot can happen in the next two months before my trip.